Refund & Return Policy

Each Pawfect Pal portrait is custom-made for you and your pet. Because of this, refunds cannot be given if you simply change your mind or if the artwork doesn’t meet personal expectations.

We do, however, offer refunds or replacements in the following cases:

  • The product arrives damaged

  • The product does not arrive within 30 days of ordering

What’s Not Eligible

  • Change of mind after purchase

  • Dissatisfaction with style or interpretation (as all artwork is personalised and may vary slightly from website examples)

Refund Process

Approved refunds are issued back to your original payment method. Depending on your bank or provider, this may take up to 10 business days.

Contact

If you need help with a refund or replacement, you can:

  • Email us at contact@pawfectpal.shop with your order number and details, or

  • Log in to your account, go to Support, and create a ticket

These policies apply equally to all of our customers worldwide.

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